Frequently Asked Questions

Protellier is a card-linked cashback platform that connects hotels, nearby businesses, and hotel travelers. Travelers earn automatic cashback when they visit partner businesses, hotels earn passive revenue, and businesses gain targeted foot traffic.

Travelers securely link their bank account through Plaid — the same technology used by Venmo and Robinhood. We get read-only access to transaction history during their stay. There are no coupons to clip or QR codes to scan — the traveler simply pays with their card and qualifying transactions are detected automatically.

Protellier is free for hotels and travelers. Businesses pay only when a verified transaction occurs — there are no subscription fees or upfront costs.

Yes. Bank linking is handled by Plaid; we never see card numbers, bank logins, or payment credentials. Our platform uses industry-standard security practices including encryption at rest and in transit.

Protellier is currently available in the United States. We plan to expand to additional markets in the future.

Hotels earn a revenue share from every traveler transaction at partner businesses. The revenue is automatically calculated and paid out monthly — no invoicing needed.

No. Protellier is completely free for hotels. There are no setup fees, subscription fees, or hidden charges.

Sign up on Protellier, enter your property details and location, and you're ready to go. We'll match nearby partner restaurants automatically based on your radius setting.

Yes. Your hotel dashboard shows traveler activity, transaction volumes, and revenue earned — all in real time.

Revenue shares are calculated automatically and paid out on the 15th of each month via ACH transfer through Stripe. Funds typically arrive in your bank account within 1–3 business days after the payout is processed. You can track your earnings and payout history on your dashboard.

There are no listing fees. You only pay the cashback amount when a verified traveler transaction occurs at your business. You set the cashback percentage and budget yourself.

Absolutely. You set your own cashback percentage, daily budget, and monthly budget. You can pause or adjust your deals at any time from your dashboard.

Transactions are automatically detected through card-linked technology when a traveler pays with their linked card at your business. No manual reporting is needed.

We generate monthly invoices based on your verified transactions. You can view detailed invoice breakdowns on your dashboard.

You'll be matched to all hotels in your service area automatically. Your deals are visible to verified guests of every partner hotel within range.

After verifying your hotel stay and linking a payment card, simply visit any partner business near your hotel. Pay with your linked card and cashback is credited automatically.

Yes! There's nothing to scan, clip, or present at checkout. Just pay with your linked card as you normally would.

Cashback is tracked as rewards in your Protellier account. Once the settlement period clears, your rewards become eligible for payout directly to your bank account.

Yes. We use Plaid — the same secure bank-linking service trusted by Venmo, Robinhood, and thousands of other financial apps. You authenticate directly with your bank; we never see your bank login, your full card number, or any payment credentials. You can disconnect at any time.

Yes, you can link multiple payment cards to your account. Transactions on any linked card will qualify for cashback.